F.A.Q.

DO YOU SHIP WORLDWIDE?
Yes, we have great relationships with our shipping partners and are able to ship anywhere in the world!

WHAT METHOD OF SHIPPING DO YOU OFFER?
We ship via most popular U.S. postal services

HOW LONG WILL MY ORDER TAKE TO DELIVER?
Shipping accross U.S. takes 4-7 days while outsite U.S. - 15-21 days.

Shipping times are only estimates and unfortunately, cannot be guaranteed.

WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, Mastercard, American Express, and PayPal.

CAN I AMEND MY ORDER?
Once your order has been submitted it is immediately sent for processing. You can amend your order as much as you like before you click “complete order” but after this point, we will be unable to make amendments to your order.

HOW DO I TRACK MY PACKAGE?
All orders come with a tracking number which you can track directly on our site. Simply click ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track my order’ on our website.

WHERE WILL MY ORDER BE SHIPPED FROM?
Your order will be shipped from our warehouse in U.S.

CAN I RETURN OR EXCHANGE AN ITEM?

Due to the intimate nature of our products, this item is non-returnable and non-exchangeable. Please contact us if product is damaged or defective within 15 days of receiving product. Please keep all packaging and receipts.

WHAT IF I RECEIVED A FAULTY ITEM?
We are terribly sorry if this has happened. Email us a clear picture of the faulty product and we will have a new shipment issued within 72 hours.

As soon as you discover a fault, please contact us immediately. If more than 72 hours have gone by since your product receipt, unfortunately, we can’t offer you a replacement.

I HAVEN'T RECEIVED MY REFUND YET.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement.

If you’ve done all of this and you still have not received your refund yet, please contact us immediately.

WHAT SHOULD I DO IF I ENTERED INCORRECT SHIPPING DETAILS?
Please contact us immediately if you noticed that your shipping details are incorrect.

Note that we are unable to allow any amendments once your parcel has been dispatched.